RS Field Service Engineer
Ümraniye (Istanbul), TR, 34775
Did you ever wonder how your phone was made? Or what made the parts and assembled the car you drive? There is a high probability that FANUC was involved!
FANUC is the world-leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection Molding machines, Laser, motors and control systems used in automation.
As a global player, FANUC offers the best of two worlds international career opportunities in a family environment and a dynamic company where people are the center of all activities. We manage diverse projects, we are passionate about our work and due to our continuous development process, and we set trends in the international automation industry.
RESPONSIBILITIES
- Ensure high level product and solution availability of all FANUC RS and CNC installations at the client and guarantee utmost customer satisfaction by providing professional, efficient and in-time support in all product related, technical issues to the clients of FANUC RS and CNC in the assigned area.
- Perform installation support on Hard- and Software (esp. additional installations) at the clients.
- Perform field service engineering work for installation support, warranty, administration and maintenance support on abroad range of Plastic injection and CNC equipment and executing the necessary repairs in the field.
- Contact customers by phone and provide support in all technical questions related to the use of RS and CNC products. Cover the Hot-line phone.
- Assist in internal training and guidance of new field personnel, if required and give basic training courses for customers.
- Installation and servicing of RS and FA equipment electrically.
- Understand customer needs and can offer them best solutions to customer
- Represent FANUC during site visits, communicating at all levels to ensure customer satisfaction.
QUALIFICATIONS
- Bachelor’s degree in Electrical, Electronics, Mechanical Engineering and/or related disciplines.
- Minimum 2 years of experience.
- Profound technical background in plastic injection machines.
- Knowledge of automation technology and/or industrial electronics.
- Customer and Solution-oriented, can take the initiative and responsibility.
- Able to positively persuade, convince and impress others in order to achieve result.
- Good communication skills, both verbal and written.
- Knowledge of the English language in speech and writing.
- PC literate (MS Office).
- Flexibility, also in terms of working hours,
- Driving License and willingness to travel within Turkey and abroad,
- For male candidates, no military service obligation.
- Strong reporting, analysis and follow up skills.
- Highly motivated and eager to participate in a dynamic work environment.
At FANUC, we celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.