Order Fulfilment Specialist
Contern, LU, 5326
Location: Echternach, Contract Type: Permanent
Are you passionate about global supply chains, logistics and ensuring products reach customers seamlessly? At FANUC, the world’s leading provider of factory automation, we are seeking an Order Fulfilment Specialist to join our European Supply Chain and Operations Team. As a key player in our end-to-end process, you will be an essential pillar for the timely delivery of our products to customers across Europe.
As a global player, FANUC offers the best of both worlds - international career opportunities in a familial environment. We are passionate about innovation, improvement, and people-first values. If you are ready to make an impact, start your career journey with us!
WHAT IS THE ROLE?
- Analyze the inventory flows to determine the best possible order delivery date for our products.
- Validate and provide a first order confirmation date to customers' orders.
- Constant follow-up of the stock levels to proactively update and align with the delivery dates already confirmed.
- Report process disturbances which impact the orders delivery dates to ensure delivery date quality.
- Communicate and address detected issues efficiently to subsidiaries.
- Investigate, monitor, record and resolve subsidiaries' queries.
- Be the key liaison point between subsidiaries, Demand & Supply Planning teams and other internal stakeholders.
- Be involved in improvement processes, in cooperation with other teams.
- Reporting of activities, KPI's.
WHO ARE WE LOOKING FOR?
- Strong experience in supply chain & logistics, including order processing, inventory management and transportation, preferably within a multinational group.
- Degree in Supply Chain, Economics or Business is an advantage.
- Customer-centric approach: Prioritize customer needs, actively listen, and tailor solutions to ensure satisfaction.
- Problem resolution and analytical mindset: Analyze issues, propose solutions, and follow through to resolve customer concerns.
- Effective communication: Articulate clearly, empathize, and provide timely responses to address inquiries.
- Learning agility: Continuously acquire knowledge, stay updated and apply insights to improve supply chain efficiency.
- Proactive approach: Take initiative, assume responsibility, and drive tasks independently.
- Relationship building: Cultivate strong partnerships with the team, internal and external stakeholders. Foster trust, resolve conflicts and maintain positive working relationships.
- Resilience: Be able to adapt to a fast-paced environment and master professionally occurring changes
- In-depth knowledge of an ERP system, preferably SAP S/4HANA.
- Profound knowledge and usage of Microsoft 365 applications (Excel is a must).
- Fluent in English, knowledge of further languages is a plus.
We look forward to hearing from you and welcoming you to our team!