Field Service Engineer

Here’s a superb opportunity for an individual looking to join the world’s number one in factory automation. We are recruiting for a Field Service Engineer to take responsibility for Field Service on our Roboshot Products.

You will be expected to – as part of the duties and responsibilities of the role, to:

- Attend customer sites in the UK & Ireland with overnight stays
- Flexible with working hours in order to meet customer expectations
- Install injection moulding equipment at customer sites, ensuring correct setup and configuration in line with FANUC guidelines
- Provide remote and on-site technical support, diagnosing and resolving issues with injection moulding machines, auxiliary equipment and control systems
- Identify post-sales revenue opportunities across Service, Training and Spare Parts packages
- Carry out routine maintenance, including inspections, cleaning, adjustments and component replacement to maintain equipment reliability
- Diagnose and repair mechanical and electrical faults, coordinating with internal teams to source replacement parts and implement upgrades
- Deliver training to customer personnel covering operation, maintenance, and safety procedures for injection moulding equipment
- Maintain accurate service documentation, including service reports, parts usage and equipment history within internal systems
- Build and maintain strong customer relationships, ensuring clear communication and timely resolution of technical issues
- Identify opportunities for process optimisation and efficiency improvements within customer moulding operations (subject to experience)

Profile

You must also be able to demonstrate the following skill set:

- Mechanical, Electrical, Hydraulic & Pneumatic Knowledge
- Experience in a Machine Tool Field Service role
- Have experience of FANUC Controls and EDM Wire Cut machines would be desirable, but full training will be given
- Good analytical & problem solving skills
- Effective verbal & listening communication skills

Personal Attributes

The successful applicant must endeavor to contribute towards the FANUC methodology of working, and it would be desirable for said individual to have the following attributes:
- Ideally you will have served an apprenticeship, have a BTEC, relevant City & Guilds or NVQ with a recognised qualification within the Engineering Industry and have post qualification practical experience, as well as:

      - IT Literate.
      - A positive “can do” attitude.
      - Demonstrate high quality work ethic.
      - Hold a clean full driving license.