Head of IT Infrastructure and IT Service Management

Location: Contern and Echternach, Contract Type: Permanent

FANUC is the world leading provider of factory automation. The company focuses on 3 activities: Factory Automation (CNC + Lasers), Industrial Robots and Robomachines (Wire EDM – Vertical Machining Centre - Electric Injection Molding Machine).

Job Summary: The Head of IT Infrastructure and IT Service Management is responsible for overseeing the design, implementation, and maintenance of the company’s IT infrastructure and ensuring the delivery of high-quality IT services. This role ensures the reliability, performance, and security of all IT systems and networks, while also managing IT service processes to meet business needs. The Head of IT Infrastructure and IT Service Management will lead a team of IT professionals, manage vendor relationships, and develop strategies for disaster recovery and business continuity.

Key Responsibilities:

Leadership and Management:

• Lead and manage the IT infrastructure and IT Service Desk team, providing direction, mentorship, and support

• Develop and implement IT infrastructure and service management strategies aligned with business objectives

• Manage and plan all related resource within the team. Oversee the recruitment, training, and development of IT staff

Infrastructure Management:

• Design, implement, and maintain robust IT infrastructure, including cloud, servers, networks, and storage systems

• Ensure high availability and performance of IT systems and services

• Manage data centres and cloud infrastructure, ensuring scalability and flexibility

IT Service Management:

• Further develop and maintain IT service management processes and best practices (e.g., ITIL)

• Ensure efficient incident, service request, problem, change management based on KPIs

• Monitor and improve IT service delivery and customer satisfaction

• Monitor IT infrastructure and service performance, generating regular reports for senior management

Security and Compliance:

• Implement and maintain security protocols to protect company data and IT assets

• Ensure compliance with relevant regulations and standards (e.g., GDPR, ISO 27001, JSOX)

• Design, implement an IT Security Dashboard and report monthly to the Management Board the relevant information

• Conduct regular security audits, pentests and risk assessments

Vendor and Budget Management:

• Manage relationships with external vendors and service providers

• Negotiate contracts and service level agreements (SLAs)

• Develop and manage the IT infrastructure and service management budget, ensuring cost-effective solutions

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• 8+ years of experience in IT infrastructure and service management, with at least 3 years in a leadership role

• Strong knowledge of network and server management, cloud computing, IT service management frameworks (e.g., ITIL), and cyber security

• Excellent leadership, communication, and project management skills

• Relevant certifications (e.g., ITIL, CISSP, PMP) are a plus

• Familiarity with DevOps practices and tools

• Strong problem-solving and analytical skills

• Fluent English, German is considered a strong asset

Working Conditions:

• Full-time position with the opportunity of 2 days HO

• Occasional travel may be required within Europe

As a global player, FANUC offers the best of both worlds - international career opportunities in a familial environment. We are passionate about innovation, improvement, and people-first values. If you are ready to make an impact, start your career journey with us!

We look forward to hearing from you and welcoming you to our team!

English is our company language. Please ensure that you send your application (cover letter and CV) in English for smoother processing.