Technical Sales Support ROBOSHOT (Čechy)

FANUC is the world leading provider of factory automation. The company focuses on 3 activities: Factory Automation (CNC + Lasers), Industrial Robots and Robomachines (Wire EDM – Vertical Machining Centre - Electric Injection Molding Machine).

WHY WORK WITH US?

As an innovative company, FANUC offers an exciting workplace with attractive future prospects, where your professional and personal development is guaranteed thanks to the latest technology and the FANUC work-life balance. You will benefit of a product-specific training by our experienced trainers. Send your complete application documents to our HR department and become part of a motivated team.

We are looking for a Technical Sales Support who will be a key link between our service department, application engineering and sales department. This role includes spare parts identification, technical communication with customers and basic intervention. Additionally, will assist with installations and training, help prepare technical specifications and offers, and actively maintain relationships with existing customers. The goal is to speed up response times, improve service quality, free up specialist capacities, and better develop customer relationships.

Key Responsibilities:

• Service Support: Assist with identifying spare parts, basic customer communication, and coordinating minor interventions or diagnostics.
• Technical Team Support: Collaborate on machine specifications, new installations, and professional training.
• Sales Support: Assess customer satisfaction, develop relationships, offer additional services (service, training), and provide feedback to the sales team.
• Machine and Process Knowledge: Actively understand plastic injection technology and ROBOSHOT specifics for effective cross-department communication.

Main Responsibilities:

• Communicate with customers for technical support and after sales service.
• Collaborate with the service team to identify issues, recommend spare parts, and prepare interventions.
• Assist with machine installations and commissioning (including operator training).
• Work with the application engineer to create technical specifications and test applications.
• Support the sales department by caring for existing customers, actively identifying needs, and offering services.
• Collaborate on creating technical offers and solutions for customers.
• Serve as an internal link between service, sales, and technical departments to streamline communication.

Position Requirements:

• Technical education (preferably in electrical or mechanical engineering).
• Fluent Czech/Slovak, English spoken and written (B1)
• Knowledge of plastic injection and working with injection molding machines (ROBOSHOT experience is an advantage).
• Experience in a manufacturing company or technical equipment service.
• Independence, reliability, communication skills, and ability to collaborate across departments.
• Basic knowledge of English (reading technical documentation, communication with the foreign headquarters).
• Driving license category B, willingness to travel within the Czech Republic.

Additional Details:

• Start date: October 2025

• Fixed-term employment contract with the possibility of extension to a permanent contract

We look forward to hearing from you and welcoming you to our team!